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ATENCIÓN AL CLIENTE

¿Tiene alguna pregunta o inquietud? ¡Siempre estamos listos para ayudar! Déjanos un mensaje de texto al (443)531-6026 o envíanos un correo electrónico a info@meechyandmook.com

¡Gracias por enviarnos!

Preguntas más frecuentes

SHIPPING
¿Cómo realizo un seguimiento de mi pedido?

Se proporcionará un correo electrónico con la información de seguimiento.

¿Cuáles son sus opciones de envío?

- TIEMPO MEDIO DE ENTREGA: 3-6 DÍAS LABORABLES

USPS ES NUESTRO CORREO PARA TODOS LOS ENVÍOS. RECIBIRÁ UN CORREO ELECTRÓNICO CON SU NÚMERO DE SEGUIMIENTO UNA VEZ QUE SU PAQUETE SE HAYA ENVIADO. EN ALGUNOS CASOS SE PUEDE UTILIZAR UPS O FEDEX SEGÚN LAS OPCIONES DISPONIBLES. TENGA EN CUENTA QUE FEDEX ENTREGARÁ EL PAQUETE A CLIENTES MAYORES DE 21 AÑOS.

DESPUÉS DE LA ENTREGA, ASEGÚRESE DE QUE EL NÚMERO DE CAJAS ENTREGADAS ESTA INDICADO EN EL CORREO ELECTRÓNICO DE CONFIRMACIÓN DE ENVÍO Y QUE EL PAQUETE NO ESTÁ DAÑADO DE NINGÚN MODO. CUALQUIER DAÑO AL EMBALAJE Y / O AL PRODUCTO O CUALQUIER DISCREPANCIA ENTRE EL NÚMERO DE CAJAS ENTREGADAS DEBE SER NOTIFICADO INMEDIATAMENTE INDICANDO POR ESCRITO EN LOS DOCUMENTOS DE ENTREGA DEL CORREO.

NUESTRO MENSAJERO ENTREGA DE LUNES A VIERNES DURANTE HORAS COMERCIALES Y REALIZARÁ TRES INTENTOS DE ENTREGA. DESPUÉS DEL TERCER INTENTO FALLIDO, SU PEDIDO SERÁ DEVUELTO A NUESTRAS OFICINAS.
TENGA EN CUENTA QUE UNA VEZ QUE HAYA REALIZADO UN PEDIDO, YA NO ES POSIBLE MODIFICAR SU DIRECCIÓN DE ENVÍO. NO SE PUEDEN RECOGER LOS ARTÍCULOS.

¿Cómo devuelvo un artículo?
  • Asegúrese de que los productos estén en las mismas condiciones en que los recibió.

  • SI UN ARTÍCULO TIENE UNA ETIQUETA DE SEGURIDAD O UNA ETIQUETA DE MARCA ADJUNTA, SE DEBE DEVOLVER CON LA ETIQUETA EN SU POSICIÓN ORIGINAL.

  • Cada producto debe tener todas las etiquetas, la bolsa guardapolvo y la caja original que tenían en el momento en que los recibió. La caja original se considera parte del producto en sí, y no debe haber sido dañada o modificada de ninguna manera o ni siquiera utilizada como un único embalaje exterior.

  • Envíenos un correo electrónico a: info@meechyandmook.com, sobre la devolución de uno o más productos.

  • Espera un correo de confirmación, en el que te enviaremos toda la información para el envío.

  • Prepare el paquete y asegúrese de que la caja tenga las características de robustez adecuadas para el envío.

  • Si recibimos el paquete después de 14 días desde la fecha de envío recibido, solo se otorgará un crédito. Después de 21 días no habrá devolución de ningún tipo. NO HAY DEVOLUCIONES EN ARTÍCULOS DE VENTA FINAL O DE PROPIEDAD ADICIONAL. Por este motivo le recomendamos que utilice un método de envío rápido.

El costo de devolución de $ 10 se deducirá de su reembolso.

PRIVACY POLICY

WHAT TYPE OF INFORMATION DO WE COLLECT?

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile

HOW DO WE COLLECT INFORMATION?
When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

WHY DO WE COLLECT INFORMATION?

We collect such Non-personal and Personal Information for the following purposes:

  1. To provide and operate the Services;

  2. To provide our Users with ongoing customer assistance and technical support;

  3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

  4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

  5. To comply with any applicable laws and regulations.

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 
        All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

        We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

HOW TO WITHDRAW YOUR CONSENT?

If you don’t want us to process your data anymore, please contact us at [your email] or send us mail to: meechyandmook@gmail.com.

PRIVACY POLICY UPDATES

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

¿Ofrecen entrega internacional?

No hay entrega internacional en este momento.

¿Son auténticos tus artículos?

Productos auténticos 100% garantizados solamente

Garantizamos que todos los productos a la venta en meechyandmook.com son absolutamente auténticos, garantizados por relaciones directas y bien establecidas con diseñadores, fabricantes y distribuidores autorizados. meechyandmook se compromete a hacer de cada cliente un cliente satisfecho. No vendemos productos falsificados, falsificados ni réplicas.

Desde su lanzamiento en 2016, meechyandmook se ha establecido como uno de los mejores destinos en línea para la moda de lujo, ofreciendo la oportunidad de comprar una gama incomparable de productos increíbles de más de 300 de las marcas de diseñadores más codiciadas del mundo.

TERMS AND CONDITIONS

This website is owned and operated by MEECHY AND MOOK CONSIGNMENTS. These Terms set forth the terms and conditions under which you may use our website and services as offered by us. This website offers women, men, and children clothes, shoes, and accessories. By accessing or using the website of our service, you approve that you have read, understood, and agree to be bound by these Terms.

In order to use our website and/or receive our services, you must be at least 16 years of age, or of the legal age of majority in your jurisdiction, and possess the legal authority, right and freedom to enter into these Terms as a binding agreement. You are not allowed to use this website and/or receive services if doing so is prohibited in your country or under any law or regulation applicable to you.

TERMS OFFERERED TO CUSTOMERS

When buying an item, you agree that: you are responsible for reading the full item listing before making a commitment to buy it. You enter into a legally binding contract to purchase an item when you commit to buy an item and you complete the check-out payment process.

The prices we charge for using our services / for our products are listed on the website. We reserve the right to change our prices for products displayed at any time, and to correct pricing errors that may inadvertently occur. Additional information about pricing and sales tax is available on the payments page.

 

TERMS TO CUSTOMERS

The fee for the services and any other charges you may incur in connection with your use of the service, such as taxes and possible transaction fees, will be charged to your payment method.

 

RIGHT TO CHANGE PRICES

We may, without prior notice, change the services; stop providing the services or any features of the services we offer; or create limits for the services. We may permanently or temporarily terminate or suspend access to the services without notice and liability for any reason, or for no reason.

WARRANTIES
When we receive a valid warranty claim for a product purchased from us, we will either repair the relevant defect or replace the product. If we are unable to repair or replace the product within a reasonable time, the customer will be entitled to a full refund upon the prompt return of the product to us. We will pay for shipment of repaired or replaced products to customer and customer will be responsible for return shipment of the product to us.

INTELLECTUAL PROPERTY, COPYRIGHTS, LOGOS

The Service and all materials therein or transferred thereby, including, without limitation, software, images, text, graphics, logos, patents, trademarks, service marks, copyrights, photographs, audio, videos, music and all Intellectual Property Rights related thereto, are the exclusive property of MEECHY AND MOOK CONSIGNMENTS. Except as explicitly provided herein, nothing in these Terms shall be deemed to create a license in or under any such Intellectual Property Rights, and you agree not to sell, license, rent, modify, distribute, copy, reproduce, transmit, publicly display, publicly perform, publish, adapt, edit or create derivative works thereof.

RIGHT TO SUSPEND OR CANCEL USER ACCOUNT

We may permanently or temporarily terminate or suspend your access to the service without notice and liability for any reason, including if in our sole determination you violate any provision of these Terms or any applicable law or regulations. You may discontinue use and request to cancel your account and/or any services at any time. Notwithstanding anything to the contrary in the foregoing, with respect to automatically-renewed subscriptions to paid services, such subscriptions will be discontinued only upon the expiration of the respective period for which you have already made payment

INDEMNIFICATION

You agree to indemnify and hold MEECHY AND MOOK CONSIGNMENTS harmless from any demands, loss, liability, claims or expenses (including attorneys’ fees), made against them by any third party due to, or arising out of, or in connection with your use of the website or any of the services offered on the website.

LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, in no event shall MEECHY AND MOOK CONSIGNMENTS, be liable for any indirect, punitive, incidental, special, consequential or exemplary damages, including without limitation, damages for loss of profits, goodwill, use, data or other intangible losses, arising out of or relating to the use of, or inability to use, the service.

To the maximum extent permitted by applicable law, MEECHY AND MOOK CONSIGNMENTS assumes no liability or responsibility for any (i) errors, mistakes, or inaccuracies of content; (ii) personal injury or property damage, of any nature whatsoever, resulting from your access to or use of our service; and (iii) any unauthorized access to or use of our secure servers and/or any and all personal information stored therein.

RIGHT TO CHANGE OR MODIFY TERMS

We reserve the right to modify these terms from time to time at our sole discretion. Therefore, you should review these page periodically. When we change the Terms in a material manner, we will notify you that material changes have been made to the Terms. Your continued use of the Website or our service after any such change constitutes your acceptance of the new Terms. If you do not agree to any of these terms or any future version of the Terms, do not use or access (or continue to access) the website or the service.

PROMOTIONAL EMAILS AND CONTENT

You agree to receive from time to time promotional messages and materials from us, by mail, email or any other contact form you may provide us with (including your phone number for calls or text messages). If you don't want to receive such promotional materials or notices – please just notify us at any time.

PREFERANCE OF LAW AND DISPUTE RESOLUTION

These Terms, the rights and remedies provided hereunder, and any and all claims and disputes related hereto and/or to the services, shall be governed by, construed under and enforced in all respects solely and exclusively in accordance with the internal substantive laws of [Name of Country / State], without respect to its conflict of laws principles. Any and all such claims and disputes shall be brought in, and you hereby consent to them being decided exclusively by a court of competent jurisdiction located in [Name of the city of the courts]. The application of the United Nations Convention of Contracts for the International Sale of Goods is hereby expressly excluded.

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